Influencing Skills & Confrontation Without Conflict

Intended Audience: Supervisors, Managers, Leaders, Rising Stars, etc.
Description: Core class for the Influencing Options model. Learn how to ask for what you want, increase trust, deal with “no,” create buy-in and commitment, and confront without conflict or guilt. Ideal for any level of employee, especially those who:

• supervise the work of others
• need to influence across “dotted line” reporting or outside contractors, vendors, clients or volunteers
• are potential leaders and rising stars
• struggle with communicating effectively and/or respectfully
• individual contributors

Outcomes/Results:

• increase effective communication
• decrease stress and stressful interactions
• improve accountability and performance
• increase efficiency and productivity
• improve working environment
• better manage conflict and confrontation
• deal with difficult people and issues more effectively
• positively impact organizational goals, mission, and bottom line