Confrontation Without Conflict

This course provides individuals, teams and organizations to "change the world one conversation at a time!" This training gives every individual immediately useable skills to increase personal confidence. Results are seen in increase productivity and creating a profit culture.

Objectives:
This course will address the following areas:
• Immediately usable skills to confront effectively and increase effectiveness for all levels of communication.
• Foundations for Problem Solving Without Conflict

Core Competencies:
• Confrontation Skills for Problem Solving
• Identify Behaviors that engender trust
• Confrontation Continuum
• Identify Action Steps for successful relationships

Target Audience:
Anyone who want to improve their bottom line "One Relationship at a Time".

Course Dates and Location:

Dates:October 11, 2011
Time: 8:00am -5:00pm (1 hr. for lunch).
Location: Technology Services Building, 217 N. 1st St., Yakima, WA 98901

Course Registration:

Cost: $129 before September 30, 2011. 15% discount for 2 or more from the same department or company. Payment $159 after September 30, 2011.

Instructor:
Maria Agnew: Lieutenant with the Chelan County Sheriff's Office and has been in Law Enforcement for 23 years. She is a certified leadership trainer with the Washington State Criminal Justice Center in First and Mid-level management. Maria is also a certified Influencing Options Trainer, specializing in communication skills and confrontation without conflict. She has Masters Degree in Organizational Development, she has work with a variety of agencies such as law enforcement, corrections, the United States Forest Service, the National Park Service and the local colleges. She has conducted a variety of training for all levels of supervisors and managers. For more information you can visit me at mariaagnew.com.