Class Schedule

Join Maria for her next class on October 11, 2011 in Yakima.

Training Announcement

Confrontation Without Conflict

This course provides individuals, teams and organizations to "change the world one conversation at a time!" This training gives every individual immediately useable skills to increase personal confidence. Results are seen in increase productivity and creating a profit culture.

Objectives:
This course will address the following areas:
• Immediately usable skills to confront effectively and increase effectiveness for all levels of communication.
• Foundations for Problem Solving Without Conflict

Core Competencies:
• Confrontation Skills for Problem Solving
• Identify Behaviors that engender trust
• Confrontation Continuum
• Identify Action Steps for successful relationships

Target Audience:
Anyone who want to improve their bottom line "One Relationship at a Time".

Course Dates and Location:

Dates:October 11, 2011
Time: 8:00am -5:00pm (1 hr. for lunch).
Location: Technology Services Building, 217 N. 1st St., Yakima, WA 98901

Course Registration:

Cost: $129 before September 30, 2011. 15% discount for 2 or more from the same department or company. Payment $159 after September 30, 2011.

Instructor:
Maria Agnew: Lieutenant with the Chelan County Sheriff's Office and has been in Law Enforcement for 23 years. She is a certified leadership trainer with the Washington State Criminal Justice Center in First and Mid-level management. Maria is also a certified Influencing Options Trainer, specializing in communication skills and confrontation without conflict. She has Masters Degree in Organizational Development, she has work with a variety of agencies such as law enforcement, corrections, the United States Forest Service, the National Park Service and the local colleges. She has conducted a variety of training for all levels of supervisors and managers. For more information you can visit me at mariaagnew.com.